Refund & Return Policy

Not in love with your new purchase? Please contact our customer service team at support@pickatella.com and we’d be more than happy to help you sort your issue out and find the best solution for you!

If you want to modify or cancel the order

Unfortunately, we do not accept order modification or cancellation after 24 hours has passed since your purchase. Some of our products are made on demand just for you, so after 24 hours the product goes into production and we can’t exchange them. 

Some of the products are pre-made and directly ships from the warehouse within 24 hours after the customer purchases the product. In either of the case, we are unable to cancel your order after 24 hours has passed after purchase of the product because either we have already started printing or engraving on your product or if it did not need one already shipped from the warehouse.

If you received a damaged or incorrect order

At Pickatella we are doing our best to ensure product quality and order accuracy. However, from time to time it may happen that you receive a damaged item, defective item or an incorrect product. Thankfully it is rather unusual! 

But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items. All we need is to simply send us an order number with a photo showing either the damaged item, the defective item, or an incorrect product. Please contact us at support@pickatella.com and one of our friendly support staff will issue a full refund or send you a replacement asap!

If you have not received your order

If your item has not arrived during the shipping time estimate of your product, please shoot us an email at support@pickatella.com and we’ll issue a full refund or send a free replacement asap! (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Returns

Unfortunately, we don’t take returns. But if you received a defective item or a wrong product we will be more than happy to replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number. 

In this case please make sure that:
- The product was received in the last 30 days 
- The product is unused
- The product itself is defective OR the final product is different than the one you ordered